Privacy Policy - Hennson

Hennson is committed to the protection of your personal data and your privacy. This Privacy Policy explains how we collect, store and handle your personal data in accordance with the Personal Data
Protection Act 2010 ("PDPA").

Please read this Privacy Policy to understand how we use the personal data that we may collect from you. By providing your personal data to us or using our website, you are consenting to the terms and conditions of this Privacy Policy and the collection, use, access, transfer, storage and processing of your personal data as described in this Privacy Policy. If you do not wish to give us this consent, kindly notify us in writing and do not use any of the electronic forms on our website. Failure to consent to the terms and conditions of this Privacy Policy will result in us being unable to process your application, request and/or provide you with the relevant product(s) or service(s).

We reserve the right to amend this Privacy Policy at any time without prior notice. We advise that you check this Privacy Policy on a regular basis at our website: www.hennson.com.my

1. DEFINING PERSONAL DATA

1.1 Type of Personal Data

Personal data means any information which relates directly or indirectly to you and which was collected or provided to Hennson for the purposes stated in Section 2 below. Your personal information may encompass your name, identity card/passport number, date of birth, age, gender, nationality and race, photograph, education, occupation, job title, employment details, membership of professional associations, contact details including address, e-mail address, phone number and facsimile number, marital status, financial and banking account details, security recordings and location tracking information, and may include in certain cases, sensitive personal information relating to your health and pertinent details concerning your family members and other personal information which may be supplied to us from time to time.

1.2 Source of Personal Data

We may collect personal data from you when you : communicate with us

register interest and/or submit your application for employment with Hennson
register interest and/or request for information of our product(s) and/or service(s)
register or subscribe for any of our product(s) and/or service(s)
respond to any marketing materials we send out or distribute
commence a business relationship with us
visit any of our premises
visit or browse our websites
lodge a complaint with us
provide feedback to us
participate in any of our surveys
enter into or participate in any event, workshop or programme run/organised by us
Other than personal information obtained from you directly (as detailed above), we may also obtain your personal information from third parties we deal with or are connected with you (previous employer(s), credit reference agencies or financial institutions), and from such other sources where you have given your consent for the disclosure of information relating to you, and/or where otherwise lawfully permitted.

1.3 Obligatory Personal Data

All information requested for in the relevant forms is obligatory to be provided by you unless stated otherwise. Should you fail to provide the obligatory information, we will not be able to process your application, request and/or provide you with the relevant product(s) or service(s).

2. HOW WE USE YOUR PERSONAL DATA

Your personal data will be/is being collected, used and/or processed by Hennson for amongst others, the following purposes:

to verify your identity
to enable us to discharge our contractual obligations
to establish and better manage any business relationship we may have with you
to engage in business transactions in respect of products and/or services to be offered and provided to you
to assess and process your application/request for our product(s) and/or service(s)
to keep in contact with you and provide you with any information you have requested or which may interest you
for recruitment
for training and development
to be used for human resource-related purposes
to notify you about benefits and changes to the features of our product(s) and/or service(s)
to administer and manage the product(s) and/ or service(s) we provide you (including charging, billing, facilitating payments and collecting debts)
to investigate and resolve any billing queries, complaints or other enquiries that you submit to us regarding our product(s) and/or service(s)
to process any communication you send us (for example, dealing with any query, feedback or complaint)
to assess and/or verify credit worthiness
to conduct marketing activities (for example, market research)
to facilitate your participation in any event, workshop or programme run/organised by us
to develop, maintain and upgrade our business operating system and infrastructure for better efficiency
to determine how we can improve our services to you
to manage staff training and quality assurance
to produce data, reports and statistics which shall be anonymised or aggregated in a manner that does not identify you as an individual
to investigate, respond to, or defend claims made against, or involving Hennson
to detect and prevent fraudulent activity
to maintain records required for security, claims or other legal purposes
to comply with legal and regulatory requirements and obligations
for any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities

3. DISCLOSURE OF PERSONAL DATA

Hennson will keep your personal data confidential but you hereby consent and authorise Hennson to disclose your personal data to relevant third parties (in and/or outside Malaysia) including:

Third parties appointed by us to provide services to us or on our behalf (for example auditors, lawyers, company secretary, consultants, contractors, professional advisors, service providers, printing companies, contractors, business partners, conference/training/event organiser, other advisors, travel agencies and insurance companies)
Any related, affiliated and subsidiaries or associated companies of Hennson
Property management/utility/security companies for management of property purchased; and
Relevant government agencies, statutory authorities, local council and industry regulators.

4. STORAGE AND RETENTION OF PERSONAL DATA

Your personal data will be stored either in hard copies in our premises or stored in servers located in Malaysia and will either be operated by us or our appointed service providers, consultants or advisors. Hennson does not rent or sell your personal data to third parties. Hennson will retain your personal data for the period necessary to fulfill the legal requirements of data retention as stipulated by the respective laws of Malaysia or to protect our interests.

5. PERSONAL DATA INTEGRITY AND SECURITY

We will take reasonable steps to make sure that the personal data we collect, use or disclose is accurate, complete, not misleading and up-todate. We shall keep and process your data in a secure manner. We endeavour, where practicable, to implement the appropriate administrative and security safeguards and procedures in accordance with the applicable laws and regulations to prevent the unauthorised or unlawful processing of your personal data and the accidental loss or destruction of, or damage to, your personal data.

In the event that transfer of your personal data outside of Malaysia is rendered necessary for the performance of the services required of us, the transfer of data will be done in accordance with the requirements of the PDPA and you are deemed to have consented to the said data transfer.

6. ACCESS AND CORRECTION TO YOUR PERSONAL DATA

You have the qualified right to access and correct your personal data held by us and in this respect, you may:

check if we hold or use your personal data and request access to your personal data;
request for correction of any of your personal information which is inaccurate, incomplete or not up-todate;
request for explanation on the policies and procedures in respect of your personal data provided to Hennson;
request Hennson to stop processing your personal data for marketing purposes;
request Hennson to limit the process of your personal data, including personal data limiting to the persons who may be identified
from your personal data; and
inform Hennson on your withdrawal (in full or in part) of your consent given previously to Hennson subject to any applicable
restrictions, contractual conditions and a reasonable duration of time for the withdrawal of consent to be effected.
You may notify us in writing if you do not wish to receive any marketing materials from us and we shall immediately remove you from our marketing contact list.

We recommend that requests for access to your personal data be made in writing. We may also require you to provide us with additional information reasonably required to process your request.
Please note that under the PDPA, we have the right to refuse your requests to access or correct your personal data for certain reasons permitted under the PDPA. We have the right to also charge an administrative fee for responding to your requests.

7. YOUR OBLIGATIONS REGARDING YOUR PERSONAL DATA

You are responsible for informing us about changes to your personal data and for ensuring that such information is accurate, up-to-date and complete.

In the event you may need to provide us with personal data relating to third parties (for example about your spouse or children or where you are the designated person in charge for dealing with us or if you are acquiring and are responsible for a product and/or service that they will use), you confirm that you have (i) obtained their consent or otherwise entitled to provide their personal data to us and for us to use accordingly, and (ii) informed them to read this Privacy Policy at our website.

If you are using our website, you must remember to exit the browser window after use to prevent any unauthorised access to your personal data.

8. CONTACT INFORMATION

If you have any queries, please contact us at +603-56376888 from Monday to Friday (8.15am – 5pm, excluding public holidays) or e-mail us at privacy@apexpharmacy.com.my